Refund policy

Refund & Returns Policy

Australia & New Zealand Returns

We offer a 14-day return window from the date your order is marked as delivered.

To be eligible for a return:

  • Items must be unworn, unused, unwashed, with original tags attached

  • Items must be returned in original packaging

  • A valid receipt or proof of purchase is required

We reserve the right to refuse returns that do not meet these conditions.

Returns must be requested and approved prior to being sent back. Items sent without approval will not be accepted.

How to Start a Return

  1. Request Approval
    Email sales@tweedieboards.com.au  with your order number to request a return.

  2. Return Shipping
    Once approved, you will receive return instructions.
    Customers are responsible for all return shipping costs.

  3. Prepare Your Parcel

  • Place your order number inside the parcel

  • Write your order number clearly on the outside

  • Ensure items are securely packaged in original packaging

Return Address:
Ryder Tweedie
Tweedie Boards
Shop 1/44 Great Ocean Rd
Aireys Inlet VIC 3231
Australia

We are not responsible for returns lost in transit. We strongly recommend using tracked shipping.

Refunds (Australia & New Zealand)

Once your return is received and inspected, you will be notified of the outcome.

If approved:

  • The product price only will be refunded

  • Original shipping costs are non-refundable

  • Return shipping costs are non-refundable

  • Refunds are issued to the original payment method within 2–3 business days

If more than 7 business days have passed since approval and you have not received your refund, please contact us.

Unclaimed Shipments / Returned to Sender

If a shipment is unclaimed, refused, or not collected and is returned to Tweedie Boards by the carrier:

  • The product price will be refunded once the parcel is received and inspected.

  • Original shipping costs are non-refundable.

  • Any return-to-sender fees or carrier charges incurred will be deducted from the refund.

It is the customer’s responsibility to ensure:

  • The shipping address is correct

  • The parcel is collected within the carrier’s timeframe

  • Carrier notifications are responded to

We are not responsible for unclaimed deliveries due to incorrect address details, failure to collect, or failure to respond to the carrier.

International Returns

We accept international returns under the following conditions:

  • Items must be unworn, unused, with original tags attached

  • Items must be returned in original packaging

  • Proof of purchase is required

  • Customers are responsible for all return shipping costs

A restocking fee will be deducted from approved international returns.
This fee generally equals the original outbound shipping cost and covers international freight, handling, and associated carrier fees.

Original shipping costs are non-refundable.

Any return-to-sender carrier charges will also be deducted from the refund.

European Union – 14-Day Cooling-Off Period

If your order is delivered to a European Union country, you have the right to cancel or return your order within 14 days of delivery without providing a reason.

To qualify:

  • Items must be unworn and unused

  • Tags must be attached

  • Items must be in original packaging

Refunds will exclude:

  • Original shipping costs

  • Return shipping costs

  • Any applicable carrier or restocking fees

Damages & Incorrect Items

Please inspect your order immediately upon delivery.

If your item is defective, damaged, or incorrect, contact sales@tweedieboards.com.au within 48 hours of delivery and provide:

  • Your order number

  • Clear photos of the issue

We will assess the matter and provide a resolution.

Claims made outside this timeframe may not be accepted.

Non-Returnable Items

The following items are not eligible for return:

  • Custom or personalised products

  • Sale items

  • Gift cards

Exchanges

We do not offer direct exchanges.

If you would like a different size or item:

  1. Submit a return request for the original item

  2. Once approved, place a new order separately

This ensures secure inventory allocation and faster processing.